BIGtalk Services by Xchange Telecom

Xchange BIGtalk services is intended to make residential phone service affordable for New York customers who are within a set income criteria.

What is BIGtalk Service and How Do I Qualify?
Xchange BIGtalk service makes telephone service affordable for low income households.
Xchange BIGtalk Service provides you with:
  • Monthly discounted phone line
  • Free Blocking of 900 and 976 Numbers
  • Free Toll Restrictions
You are required to prove your eligibility when subscribing to BIGtalk services.

If you are enrolled in one of the programs listed below, you automatically qualify to enroll in one of our discounted phone plans.
  • Food Stamps (FS)
  • Medicaid
  • Safety Net Assistance
  • Family Assistance
  • Supplemental Security Income
  • Veteran’s Surviving Spouse Pension
  • Veteran's Disability Pension
  • Home Energy Assistance Program
  • Temporary Assistance for Needy Families (TANF)
  • National School Lunch Program
Proof of Program Documentation Includes:
  • A photocopy of your benefit card.
    (Do not send your original)
  • HEAP approval notice
  • Utility or Fuel bill which shows HEAP benefit
  • You may have an authorized representative of NYS Office of Temporary and Disability Assistance of the Aging, or another agency confirm your eligibility by signing the appropriate forms.

If your household income is at or below 135% of the Federal Poverty Level
  Total Household Income
Household Size Monthly Yearly
1 $1,218 $14,621
2 $1,639 $19,670
3 $2,060 $24,719
4 $2,481 $29,768
5 $2,901 $34,817
6 $3,322 $39,866
7 $3,743 $44,915
8 $4,164 $49,964
Each add’l member add    $421      $5,049
Proof of Income Documentation Includes:
  • A copy of your most recent federal or state tax return
  • Pay stubs from the last three months
  • Social security statement of benefits
  • Veteran Administration statement of benefits
  • Unemployment/Worker’s Compensation statement of benefits
  • A divorce decree or child support documents
  • A retirement/pension statement of benefits
    (Do not send your original)
  • You are not claimed as another person's dependent for federal income tax purposes.
  • No one in my household currently receives BIGtalk support through another phone carrier. If someone in your household is receiving BIGtalk telephone service you must cancel the service before applying for BIGtalk Service though Xchange Telecom.
  • Your telephone service is listed in your name.
  • You have a valid United States Postal Address.   P.O. Boxes cannot be accepted.
    The address is your primary residense, not a secondary home or business.

BIGtalk New York Metro Plans
Best Value

as low as
$25.49/ mon
All taxes and
fees included


as low as
$26.49/ mon
All taxes and
fees included


as low as
$29.49/ mon
All taxes and
fees included
Local Usage Unlimited Unlimited Unlimited
Regional Usage $.099/additional min Unlimited Unlimited
IntraState Usage $.069/min $.069/min Unlimited
InterState Usage $.045/min $.045/min Unlimited
International Additional Cost Additional Cost 200 Free Mins*
Feature Pack Included Included Included
    Caller ID w/Name Yes Yes Yes
    Caller Waiting Yes Yes Yes
    3-Way Calling Yes Yes Yes
    Anonymous Call
Yes Yes Yes
Available Discounts -$2.00: New Customer Sign-Up Bonus
(First 12 Months)

-$0.50: AutoPay Discount

-$0.50: E-Bill Discount
-$2.00: New Customer Sign-Up Bonus
(First 12 Months)

-$0.50: AutoPay Discount

-$0.50: E-Bill Discount
-$2.00: New Customer Sign-Up Bonus
(First 12 Months)

-$1.00: AutoPay Discount

-$0.50: E-Bill Discount
*Free International Minutes are restricted to Western Europe and Israel landlines - Click here for list

BIGtalk New York Extras
Inside Wire Maintenance $2.49
Unlimited Canada (with Plan E Only) $4.95


$2.95/ feature


$4.95/ feature


$5.95/ package
Anonymous Call Reject Voicemail Voicemail
Directory Assistance Block Speed Dial 30 Call Forwarding
Call Forward No Answer Gold Number Service *69-Call Return
Call Forward Busy Additional Listing *66-Repeat Dial
Call Forward Variable
*69-Call Return
*66-Repeat Dial
Speed Dial 8

Apply for BIGtalk Service
To apply for the discounted BIGtalk phone service, please click below.

Download the BIGtalk Application Package for Metro New York

Any Questions?
Mail or fax signed Application, Service Agreement, and proof of eligibility to:

BIGtalk Services
Xchange Telecom
P.O. Box 190433
Brooklyn, NY 11219-0433

Fax: 718-663-0202